funkcije v Cisco Unified Communications


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Funkcije telefonov

Multiline appearances on phone

več linij na telefonu

Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC-based attendance console

 

Fast transfer: Blind or consult

hitro preusmerjanje kicev

Busy lamp

prikaz zasedenosti

Silent ringing options

opcija tiho zvonenje

Automatic line selection for outbound calls

 

Call forward on busy, no answer, and all (internal or external

 

Call-forward-all restriction control

 

Do not disturb (DND)

 

Feature ring with DND set

 

IP phone display of DND state

 

Dial-plan pattern load on Session Initiation Protocol (SIP) phones

 

Diversion of calls directly to voicemail

 

Customization of soft keys

 

Enable and disable call-waiting notification per lin

 

Call waiting with overlay Directory Number (DN)

 

Call-waiting ring

 

Dual line appearances per button

 

After-hours toll-bar override

 

Autoanswer with headset

 

Hook flash pass-through across analog PSTN trunks

 

Idle URL: Periodically pushes messages or graphics on IP   phones

 

Last-number redial

 

Local name directory lookup

 

On-hook dialing

 

Station speed dial with configuration changes from IP phone

 

System speed dial for 10,000 numbers

 

Silent and feature ring options

 

SIP-based line-side subscribe, providing basic presence of phone status

 

Access features using soft keys or feature access codes

 

Remote teleworker IP phone support

 

Dynamic hunt-group join or leave

 

Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP

 

XML application services on Cisco Unified IP phone displays

 

Station-to-station video telephony using Cisco Unified Video   Advantage or Cisco Unified IP Phone 7985G   endpoints

 

Sistemske funkcije

Account codes and call-detail-record (CDR) field entry

 

Callback busy subscriber camp-on

 

Per-phone call coverage rules

 

Call hold and retrieve

 

Call park: Personal and directed

 

Call park recall

 

Call park assign to extension

 

Call pickup directed

 

Call pickup local group

 

Call pickup explicit group

 

Call transfer: Consultative and blind

 

Call waiting

 

Eight-party impromptu conferencing

 

Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS   Software telephony services provider (TSP)

 

Directory services using XML

 

Hunt groups: Sequential, circular, and longest idle

 

Hunt-group dynamic log in and log out

 

Hunt-groups statistics: Daily and hourly

 

Intercom

 

Meet-me conferencing

 

MOH: Internal or external source

 

Night-service bell or call forwarding

 

Overlay extensions for enhanced call coverage

 

Called-name display for overlay extensions

 

Paging: Internal through IP phones or to external system

 

Per-call caller ID blocking

 

Secondary dial tone

 

Additional system speed-dial option through XML service

 

Time-of-day and day-of-week   call blocking

 

Customizable called-name   display

 

Basic automatic call distributor (B-ACD) (three queues) with   Automated Attendant and call statistics

 

Display of number of calls in queue on IP phone

 

Agent log in and log out of B-ACD hunt group

 

Secure voice IP phone certificate authentication and   provisioning plus secure device signaling using   Transport Layer Security (TLS)

 

For additional information about Cisco Unified Communications Manager Express features, please visit http://www.cisco.com/go/ccme.

 

Glasovna pošta

Integrated voicemail and Automated Attendant solution using Cisco Unity Express

 

Complete yet concise telephony user interface (TUI) tutorial:   Takes the user step by step through the mailbox   setup process, minimizing the need for administrator assistance, saving time and money

 

Full range of commonly used voicemail features

 

Comprehensive voicemail feature set: Replying, forwarding,   saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information

 

Networking: Voice   Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms

 

Distribution lists and broadcast messages

 

Public and private distribution list function and broadcast   messaging capability

 

General-delivery mailboxes (GDMs)

 

Multiple GDM voicemail boxes for designated team members

 

Ability for subscribers to recover a message if it is   inadvertently deleted

 

Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products

 

Personal operator: Configurable alternate telephone number (per voice mailbox) for “zero out” option

 

Voicemail access   using IMAP integration with Microsoft Outlook,   Outlook Express, or Lotus Notes

 

Cisco Unified IP phone voicemail and mailbox settings access   using VoiceView Express XML application

 

Avtomatski odzivnik

Up to five Automated Attendants per system

 

Standard dial-by-name, dial-by-extension Automated Attendant

 

Holiday schedules  nd calendar

 

Business-hours schedule

 

Script editor: Graphical scripting tool creates customized   Automated Attendant menu flows

 

Support for time-of-day and day-of-week routing

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